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Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

Information Collected

When you visit, our statistics package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.

We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and deliver merchandise to you.

Lastly, when you fill out a membership form, we collect the relevant information needed in order to verify your identity and the validity of your doctor’s recommendation.  From there, we print out a copy of your membership form and black out your name so that we have them on us at all times to operate legally and carry medicine on your behalf.  Please let us know if you have any questions or special concerns.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such a credit card data), that information is encrypted and transmitted to us in a secure way and through our third-party web-host’s encrypted and secured servers. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

We process all of our payments through a secure merchant account and payment gateway.  Your financial information is not stored on our website.

Sharing Personal Information

Under no circumstance will we share, disclose or sell your personal information with any third party without your express permission.

Newsletter Opt-Out

We retain the right to send you email or text messages for marketing and customer service purposes.  If you wish to opt-out please send us an email at

Member Inquiries

If you have any questions about your privacy, want to make changes to your profile, or be removed from our marketing list, send an email anytime to

Products & Recommendations

The statements made by HerbaBuena and it’s Collective members, orally or in printed or published form, and on the website, in regard to medical cannabis have not been evaluated by the U.S. Food & Drug Administration (FDA), and the products created or sold by HerbaBuena are not intended to diagnose, cure or prevent any disease. Members and managers of the HerbaBuena Collective are not licensed physicians and any product recommendations and related health concerns should be discussed with a medical doctor. The User of this site takes full personal responsibility for any potential risks or side effects that may be related to using medical cannabis products.

Errors and Inaccuracies

Though it is our priority to provide you with complete, current, and accurate information, our website may contain content that is subject to human and/or technological errors (e.g., typographical errors, inaccuracies, omissions, etc.). This content may include information related to pricing and availability, as well as material that is incomplete or outdated. HerbaBuena Collective reserves the right to correct such information, even after an order has been placed. We may change or update information without prior notice at any time.  Consequently, we apologize for any inconvenience that such errors may produce.

Copyright and Trademarks

All text, graphics, logos, button icons, images, audio clips, videos, downloads, and any other content present on this website is the property of HerbaBuena Collective and is subject to United States and international copyright laws.  Copyrights and trademarks may not be used without our written permission. Such items include our name and logos, and other graphics, page headers, button icon, scripts and service names of HerbaBuena products, services, and programs. Your use of the material found on this website is limited to the electronic copying and printing of site pages for personal, non-commercial reason (e.g., printing an order confirmation page or other purposes related to ordering or shopping for products and merchandise.)  Without the explicit written permission of HerbaBuena Collective, and other use of content found on this website (including linking and framing) is strictly prohibited.

Website Access and Contents

Access to this website and its contents may be suspended temporarily and without notice in the case of system failure, necessary maintenance or repair, or for reasons beyond our control. We have made every effort to display the products featured as accurately as possible.

Notification of Privacy Changes

On occasion, we may change the Privacy Policy and reserve the right to do so at any time.  Changes will be posted to our website immediately. It is your obligation and responsibility, as the User, to be aware of the current HerbaBuena Collective Privacy & Policies, as well as the Terms of Service and any changes.


You agree to indemnify, defend, and hold harmless HerbaBuena Collective, its officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including without limitation, attorneys’ fees, arising from or relating in any way to your use of Content, your use of the website, your conduct in connection with the Website or any violation of these Terms of Use, any law or the rights of any third party.

Disclaimer of Liability

HerbaBuena Collective makes no representations of warranties of any kind, whether expressed or implied, with respect to this website, its content, or the information available on or through it – they are provided “as is” with all faults. Except as otherwise provided under applicable laws, HerbaBuena Collective and our affiliates, directors, officers, employees, agents, contractors, successors, and assigns of each, will not be liable for any damages arising out of or related to the use of this website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, along with damages for profits, business interruption, or the loss of data or information, regardless of whether we are notified of the potential for such damages in advance.

No Waiver/Severability

Failure of HerbaBuena Collective to take any action if you breach these Terms and Conditions shall not be construed as a continuing waiver or relinquishment of such right to take action.  HerbaBuena Collective will still be entitled to use our rights and remedies in any situation where you breach the Terms and Conditions. If any part of these Terms and Conditions is disallowed or found to be ineffective by any court or regulator, the provisions shall continue to apply.

Applicable Law

If you choose to visit our website, you agree that the laws of the state of California will govern the conditions of use and any disputes that may arise between you and HerbaBuena Collective or its affiliates.

Returns & Exchanges

It’s our hope that every purchase you make with HerbaBuena is something you love.  If not, we’re happy to take feedback, but unfortunately we aren’t able to take back or offer returns or exchanges on any opened or partially used products.

If you have a change of heart about a purchase, you may return the unopened and unused product for store credit (less a 20% restocking fee) within five business days of the original purchase.  You are responsible for arranging and paying for delivery of the returned items.

Hardware and provisions (non-cannabis products) may be returned if they are found to be defective, and unused. You may exchange the product for one of equal or greater value, or return the item for store credit (less a 20% restocking fee). You are responsible for arranging and/or paying for delivery of the returned item.


We will do our best to resolve any disputes over these Terms and Conditions of Use. If necessary, any disputes relating in any way to your visit of our website or to the products purchased on it, including but not limited to any disputes related to privacy, shall be submitted to confidential arbitration in the state of California.  Any arbitration under these Terms and Conditions of Use or other HerbaBuena Collective policies, shall be conducted in the prevailing rules of the American Arbitration Association.  The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction.  To the fullest extent permitted by application law, not arbitration with respect to the website or to products purchase here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.

You must be at least 21 years old to visit this site.