Frequently Asked Questions
Where & when does HerbaBuena deliver?
- Sonoma and Napa counties: 7 days / week delivery.
- San Francisco Bay Area, Sacramento and Los Angeles: 1-3 days / week, with options shown at checkout.
- Delivery Schedule & Routes: Click here to see our order cut-off times and delivery schedules.
- Please note: We are unable to deliver to college campuses, federal government facilities or property (including military bases or national park land) and P.O. boxes.
When will my order arrive?
In your Order Confirmation email, there is a link which will show your delivery ETA. Also, on the day of your scheduled delivery, you’ll receive a text when yours is the next destination, usually 30-60 minutes prior to arrival. If you need to make any changes for the meeting location or time, reply directly to the text. After placing your order, if you need to make any changes to your order or delivery, please contact Customer Service at: 888.200.7992
What payment types do you accept?
Payments are Cash on Delivery (COD); drivers carry no more than $10 change.
Will my delivery be discreet?
Yes. Deliveries are made in an unmarked vehicle, and orders arrive in a smell proof, childproof and discreet package.
Do I need to be present to receive my order?
All orders must be received and paid for by an adult 21 or older. The delivery driver will ask to see your ID; if the driver is unable to verify your age we will refund the product cost but the delivery fee is non-refundable.
How much is the delivery fee?
Our statewide delivery fee is $10. We will include free delivery with any product order of $200 or more.
Is there a limit to how much product I can purchase?
Yes, California regulations restrict customers with a medical recommendation to a daily purchase limit of 8 ounces per day, flowers, concentrates or edibles and all other customers to daily purchase limit of 28.5 grams of flower per day and 8 grams of concentrates or edibles.
Are there taxes?
Taxes (Excise and Sale tax are calculated at Checkout. Click here for details. Holders of a standard medical recommendation card (MMR) are required to pay all relevant taxes.
Do I need a medical recommendation or card to purchase cannabis products?
No. As of October 1, 2018, HerbaBuena is open for adult use. A medical recommendation is not required to purchase cannabis products but you must be 21+ with proof of identification to receive your order.
Can I return products?
Due to the strict regulations around cannabis products, we are unable to take back any opened packaging. If the product you purchased is found to be flawed in some way, we would be happy to offer credit toward your next purchase. Please email us at firstname.lastname@example.org and include the product name, when you purchased it, reason for dissatisfaction, and a photo of the product, if applicab